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Privacy Policy

Last modified: March 5, 2016

When you use our web-site and services we consider your information confidential to your organization and related entities. In many cases, we do share your information with third parties, we want you to be clear who we are sharing your information with, the reasons for doing so and the ways in which you can protect your privacy.

Our Privacy Policy outlines
  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, ISOs, RTOs, NERC, Pipelines, etc, then read about these key terms first.
Your privacy and your organizations privacy matters to PSI, please do take the time to get to know our practices – and if you have any questions - please contact us.

Information we collect

We collect information necessary for our services to perform as expected, information our users may find beneficial in making decisions and information to provide better services to our customers.

We collect information in multiple ways:

  • Information you give us. For example, in our services you may enter power schedules, bids, offers and gas nominations.
  • Information we receive from electronically from your assets. For example, we may receive plant generation and status information or load meter readings.
  • Information we collect from electronically from third parties. For example, we may receive weather data from the National Weather Service, and prices from various ISO/RTOs.
  • Information we get from your use of our services. We collect information about functions that you use and how you use them. This information includes your user id, device information (including hardware, operating system, browser and network information), and when the use occurred.

Collection of Information over Public Networks

Non-public information that we collect over public networks (such as the internet), is collected over secured communications.

For information entered by you via your browser, this means that we use SSL to encrypt the communications between your browser and our servers. You can verify this by looking for the lock symbol that your browser displays when using SSL.

For other information we use SSL or VPN connections to secure communications. For example, if we collect information from a device at your plant over the internet, we will use a VPN connection to secure the communications.

Collection of Information over Private Networks

When private networks are used to collect information, we consider those communications to be secure without additional encryption. For example, if we have a dedicated T1 between one of our data centers and your plant, we will not necessarily use secured communications over that line.

How we store Information we collect


Information stored by our servers is stored on servers in SSAE 16 Type II Certified data centers which we use for providing our hosted services. That information is backed up locally and shipped off-site to secured facilities.

Local Storage

We may collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and Anonymous Identifiers

We use various technologies to collect and store information when you use our services, this may include sending one or more cookies or anonymous identifiers to your device.

Choice - You May Block Cookies

You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect PSI, our users and their organizations.

When you contact PSI, we may keep a record of your communication to help solve any issues you might be facing.

We may use your email address provide you automated notifications from our service and to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services.

We may combine information from one service with information from other services.

We will ask for you or your organization's consent before using information for a purpose other than those that are set out in this Privacy Policy.

Information We Share

We do not share personal or organizational information outside of PSI unless one of the following circumstances applies:

With Your Consent / By Your Request

We may share personal information with companies, organizations or individuals outside of PSI when we have your organization's consent to do so.

External Processing

We provide information to third parties that are directly related to the services we provide. For example, if you have a plant in Southwest Power Pool and you enter a Bid for that plant, we submit that Bid to Southwest Power Pool. This type of information sharing is integral to the service we are providing.

Information Security

We work hard to protect PSI, our users and their organizations from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt our services using SSL.
  • We require secure login to access your information.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal and organization information to PSI employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Our Privacy Policy applies to all of the services offered by PSI and its affiliates, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.


We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up.


Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page.